Just ordered?
Activating your subscription
Here is what you will receive after paying, where to enter it and what to do if something does not go through.
What you will receive
The desk sends these to you in your WhatsApp or email thread. Keep that message, since you will need it again for a new device.
Your login details
Usually a username, password and server address, or a playlist link, depending on the player app you use.
The app to install
The name of a player app that suits your device, along with any fee it charges.
Your plan details
The plan you bought and when it ends, so you know where you stand.
Entering your details
Open the player app
Install it from your device's official app store, if you have not already.
Choose how to sign in
Look for "Add user", "Add playlist" or "Login". The wording depends on the app. The desk will tell you which option matches your details.
Enter the details exactly
Capital letters count. Avoid spaces at the end. On a TV, typing with a phone keyboard app can be easier than using the remote.
Wait for the first load
The app downloads the channel list the first time, so this can take a little while. Do not close it.
Play a channel
Pick a news channel first, since they tend to start quickly and make an easy test.
If it does not go smoothly
I paid, but I have not received anything.
Message the desk in the same thread with your payment reference or a screenshot. Check your spam folder if you ordered by email.
The app says my login is invalid.
Re-enter it character by character, and look for confusion between similar characters, such as a capital I and a lowercase l. Still stuck? Send us a photo of the screen. Blank out the password if you are sharing it elsewhere.
The channel list is stuck loading.
Give it a few minutes on a first load. Then close the app and reopen it. If it is still stuck, restart your device and let us know.
How do I add a second device?
Install a player app on the second device and use the same details, as long as your plan allows that many screens. The desk can confirm how many your order includes.
Stuck on a step?
Send a photo of your screen and tell us which step you are on. We will take it from there.