Cancellation Rights
Last updated November 2, 2026
You can stop at any time by telling us. This page explains what that means for the time you have left, and how it relates to refunds.
How to cancel
Message the desk on WhatsApp or email [email protected] with your account username, and say you would like to cancel. We will confirm in writing. You do not need to give a reason, although it helps us if you do.
What happens to your plan
Plans are bought for a fixed period of 1, 3, 6 or 12 months. In most cases, cancelling means your access continues to the end of the period you paid for and then stops.
Renewal
Your order confirmation states how your plan ends and what renewing involves. If you are not sure, ask the desk before your plan ends and we will tell you in writing.
Refunds for time you have not used
Cancelling is not the same as asking for a refund. Whether any money can be returned is covered by our refund policy.
Your legal rights
Some US states and other countries give consumers specific rights to cancel certain online purchases. Nothing on this page takes those away. If you believe such a right applies to you, tell us and we will look at it.
If we end the service
If we have to stop providing the service to you for reasons other than a breach of our terms, we will contact you about the remaining time on your plan.